General Terms and Conditions

GoldBet is the trading name of GoldBet Pty Ltd (A.C.N. 639 183 136).

GoldBet offers a wagering service whereby Customers have the ability to place a bet with the possibilities of a win or a loss.

GoldBet is licensed by the Greyhound Welfare & Integrity Commission (GWIC) and regulated by the Liquor & Gaming New South Wales (L&GNSW) to accept wagers via the Internet and the telephone 24 hours a day.

General Provisions

The provisions contained in these General Terms & Conditions are subject to change. It is the responsibility of any person seeking to rely on these General Terms & Conditions to ensure that they are making reference to the most recent version of our General Terms & Conditions by visiting the GoldBet Website. We will endeavour to promptly notify you of any material changes to these General Terms & Conditions.
Where they appear in these General Terms & Conditions, the following terms and expressions have the meaning attributed to them in this Clause:
1. "Customer" means a registered holder of a GoldBet Customer Account.
2. "Customer Credentials" means your GoldBet User ID and access password.
3. "GoldBet Rules" means any rules from time to time propagated by GoldBet in respect of the GoldBet Website and its use, and include:
  1. These General Terms & Conditions; and
  2. The GoldBet Wagering Rules.
4. "GoldBet Website" means our wagering website located at www.goldbet.com.au and includes the GoldBet mobile app.
Any references to "you" or "your" in these General Terms & Conditions is a reference to a GoldBet Customer.
Any references to "we", "us" or "our" in these General Terms & Conditions is a reference to GoldBet.
By opening an GoldBet Customer Account, you agree to be bound by the GoldBet Rules.
These General Terms & Conditions shall be governed by, and construed in accordance with, the laws of the State of New South Wales and, in the event of any dispute arising from or in connection with these General Terms & Conditions, GoldBet and the Customer irrevocably submit to the exclusive jurisdiction of the courts of New South Wales.
These General Terms & Conditions should be read in conjunction with the GoldBet Wagering Rules accessible at https://www.goldbet.com.au/Rules.
You agree that it is your responsibility to pay any tax or duty imposed on you by any competent authority in connection with your wagering activity.

Liability

To the maximum extent permitted by law, GoldBet excludes all warranties (express or implied) relating to its wagering business and shall not have any liability for direct, indirect or consequential loss, damage, expense or injury suffered by any Customer.
Without prejudice to any other Rule, the maximum aggregated liability of GoldBet in respect of any liability arising under or in connection with these General Terms and Conditions and/or Wagering Rules, howsoever arising (including by way of contract and/or under an indemnity in tort including negligence or any other theory of law) shall be limited to the total amount of the wager giving rise to the dispute.
We will endeavour to provide our Platforms and any content within them (including information about racing & sporting events such as jockeys, track conditions, scores and form guides and other information) with reasonable skill and care, and take reasonable steps to ensure that our third party contractors who provide us with content or services also take reasonable skill and care. However our Platforms are provided as is and we do not make any warranty or representation, whether express or implied, about them. All implied warranties or conditions of satisfactory quality, fitness for purpose, completeness or accuracy are excluded except where we are unable to do so under the Australian Consumer Law.
Information contained within or shared anywhere on our Platforms are provided for your entertainment purposes only. We provide no warranty as to the accuracy of this information and you should not rely on it without independent verification prior to placing your bet.
While we will try to correct reported faults or incorrect content as soon as we reasonably can, we make no warranty that our Platforms and any content within them will meet your requirements or will be uninterrupted, timely, secure or error-free, or that defects will be corrected, or that our Platforms (including our servers) are free from viruses or bugs or represent that they will be functional, accurate or reliable. We also make no warranty as to the accuracy of any information obtained by you through our Platforms.

Reserved Rights

We reserve the right to void any or all wagers and/or close the Customer Account of any individual or group attempting to defraud GoldBet by any means including, without limitation, through the manipulation of the 'Official Prices' or the totalisator pools and associated dividends in any jurisdiction.
We reserve the right to, at any time, refuse any bet (or part of any bet) at our sole and absolute discretion, and without advance notification, subject to the Australian Rules of Racing and the Rules of Racing of Racing New South Wales. Circumstances in which we may refuse a Customer's bet include but are not limited to where the Customer is, or where we reasonably believe the Customer is:
1. Less than eighteen (18) years of age;
2. Placing the bet on behalf of a person who is or may be less than eighteen (18) years of age;
3. Placing the bet on behalf of a person other than the holder of the Customer Account in which the bet is placed;
4. Using a 'robot or any other automated process or application to place the bet;In breach of these Rules;
5. In breach of any applicable law;
6. Attempting to take a dividend that has changed since the bet was submitted; and
7. Attempting to place a wager on an event that has closed.
We reserve the right to refuse or cancel any bet where that bet was placed at a dividend which is objectively in error including, without limitation, where there is a misplaced decimal point or a match posted with the wrong favourite. In the event that we do elect to cancel such a bet or bets, we will use our best endeavours to notify affected Customers of the cancellation of their bets by email and/or telephone prior to the commencement of the event, however, any failure to do so will not preiudice our right to cancel the bet.
We reserve the right to refuse any bet where the requested bet would present an unacceptable liability/risk to GoldBet's business. The acceptability of the liability/risk shall be determined at the sole and absolute discretion of GoldBet.
We reserve the right to refuse or cancel any bets or deposits, restrict a Customer from accessing or withdrawing deposited or accrued funds, and to withhold winnings in respect of successful wagers, where:
1. We reasonably suspect that the Customer account has been unlawfully funded including via the misuse or fraudulent use of a credit card or other payment method. In such circumstances, GoldBet further reserves the right to report the suspicious banking activity (including the details of the perpetrator) to any relevant authority, and to thereafter temporarily suspend or permanently close the relevant Customer Account/s.
2. We discover, or reasonably suspect, that the Customer resides at the same address, or is accessing their Customer Account from the same IP Address, as another existing or previous GoldBet Customer. Such activity is deemed a breach of GoldBet's 'Know Your Customer (KYC)' policy which is a condition of our wagering licence.
3. A Customer fails to promptly respond to any attempt by GoldBet to contact them regarding the verification of their identity or banking credentials, the providence of any deposited funds, or any other activity in their Customer Account. Such a failure to respond is deemed a breach of GoldBet's 'Know Your Customer (KYC)' policy which is a condition of our wagering licence.

Customer Identification

Identity Verification Requirements
1. Under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) we are required to verify your identify in order for you to use your GoldBet Customer Account.
2. GoldBet requires that all Customers successfully verify their identity prior to Customers opening an GoldBet Customer Account or placing a bet with GoldBet.
3. If you have not successfully verified your identity by the time set out in the preceding Clause, your GoldBet Customer Account will be suspended indefinitely during which period you will not be able to access wagering functionality or deposit or withdraw any funds.
4. In order to verify your identity, you may be required to provide copies of the following documents:
  1. A current Australian Driver's Licence;
  2. A current Australian Passport; and/or
  3. A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account is prominently displayed.
  4. A bank statement showing the name of the account holder of the account used to deposit to GoldBet.
  We may request that these documents be provided in their original form or as certified copies.
5. We may also require you to provide additional documentation. All documents and certified copies must be provided in English.
Third-Party Identity Verification Services
1. GoldBet may engage a third-party to provide identity verification services in order to more efficiently and comprehensively verify the identity of GoldBet Customers.
2. Your personal information may be supplied to any third-party engaged by GoldBet to provide identity verification services.
3. The process of verifying your identity may involve checking your personal information against third-party and government databases and/or credit headers.

Management of Your Customer Account

Customer Information
1. You are responsible for ensuring that all personal information in your GoldBet Customer Account is kept current. You must notify us immediately if any of your personal information changes. In the event that you fail to keep your Customer Account Details up to date, GoldBet reserves the right to suspend your Customer Account pending verification of your correct details. At any time, GoldBet may request you to provide information to confirm that your Customer Account Details are up to date (for example, photographic identification or proof of address).
2. You agree that, by opening a GoldBet Customer Account and by opting in to receive direct marketing, we may use your personal contact information (including your phone number and your emailing and mailing addresses) to keep you informed about GoldBet products, promotions, services and events from time to time.
3. Except as required by law, we confirm that we will not sell or distribute your personal information to any third-party without your prior consent. There are limited circumstances where we may be required to provide a third-party with access to your personal information including, without limitation, where a regulatory authority or sports controlling body requests said access for the purposes of an investigation or as part of an integrity protocol. In the event that we are required to provide a third-party with access to your personal information, we will only provide said access to the extent necessary to comply with the request or demand of the relevant regulatory authority or sports controlling body and in accordance with our Privacy Policy.
Customer Credentials
1. You are responsible for ensuring that your Customer Credentials are kept confidential. If you suspect that the confidentiality or security of your Customer Credentials have been compromised, you should notify GoldBet immediately.
2. You are able to update your password via the GoldBet Website, or via the telephone provided that your identity is able to be verified by the GoldBet operator.
3. If you have updated your password, GoldBet reserves the right to reject or invalidate any subsequent transaction made or attempted to be made using your former Customer Credentials.
Activity in Customer Account
1. You will be responsible for any and all activity in your GoldBet Customer Account.
2. Any wagers submitted via the Internet using a GoldBet Customer Account, or via the Telephone having quoted a GoldBet Customer's access credentials, will be deemed to have been validly submitted by the relevant Customer and, once accepted, may not be modified, cancelled or voided except at the sole and absolute discretion of GoldBet Management.
3. You will not attempt to use the GoldBet Website to deliberately transfer money from one Customer Account to another by attempting to match the bets of another Customer Account holder including through collusion.
4. You must not allow for another individual to access your GoldBet Customer Account. If GoldBet reasonably suspects that another person has accessed or used your GoldBet Customer Account or has exercised control over your GoldBet Customer Account or your betting activity, GoldBet reserves the right to close or suspend your GoldBet Customer Account, either temporarily or permanently, without further notice to you.
Errors & Miscalculations
1. We reserve the right to annul, void or reverse any transaction subject to any error or miscalculation.
2. You will inform us as soon as you become aware of any error or miscalculation in the processing or settling of any transaction in your GoldBet Customer Account.
Relationship Manager
1. We may appoint a relationship manager to help you manage your interactions with GoldBet. This relationship manager may contact you directly via email, phone or SMS, subject to your contact preferences. Some of these communications may include marketing and promotional material. Due to the personalised "one-on-one" communication nature of these communications, these communications may not contain, and are not required to contain, an unsubscribe facility.
2. If you wish to stop receiving communications from your relationship manager, you may contact GoldBet customer support via the Live Chat function on the GoldBet Website or via email at [email protected].

Customer Conduct

Creation of Accounts
1. In order to open an GoldBet Customer Account, you must be aged eighteen (18) years or above.
2. You must not open, or attempt to open, an GoldBet Customer Account using another person's identity or personal information.
3. You must not access, operate or use, or attempt to access, operate or use, another person's GoldBet Customer Account.
4. We may, in our sole and absolute discretion, impose any limits or conditions on any Customer Account that has been opened on a device or network that is shared (including within a particular residential address) or otherwise unsecured.
5. Except where expressly authorised by GoldBet Management, you may not have more than one (1) GoldBet Customer Account.
6. If we discover that more than one (1) Customer Account has been opened on your behalf, we will immediately close the additional Customer Accounts and, if at that time your first-opened Customer Account is:
  1. Open and unrestricted, we will transfer any funds in duplicate account or accounts, as well as any eligible pending transactions, to the first-opened Customer Account.
  2. Closed or restricted owing to your self-exclusion, your first-opened Customer Account will be permanently closed, any pending bets in the additional account or accounts will be immediately voided, and any funds remaining in any of your Customer Accounts following the voiding of pending bets will be refunded to you.
Use of Your Customer Account
1. Your Customer Account is for your personal use only. You must not permit another person to access your Customer Account nor use your Customer Account on behalf of, or for the benefit of, another person or persons.
2. You will not in any way disguise, interfere with, or prevent or inhibit us from identifying, the IP address of the device you are using to access the GoldBet Website.
3. You will not bet via automated computer betting. All bets must be placed manually by the individual.
4. You will not make offensive or potentially defamatory or inflammatory remarks in connection with the GoldBet Website or when communicating with or referring to any GoldBet's staff or representatives.
5. You will not be abusive or threatening towards GoldBet staff in all of your dealings and communications with GoldBet.
6. You are responsible for complying with local, national or state laws regarding your betting activity and use of your Customer Account.
Breach of GoldBet Rules
1. If we believe that you have breached the GoldBet Rules, or otherwise observe unusual, improper, fraudulent or suspicious activity through the use of your Customer Account, we may, in our sole and absolute discretion, do one or a combination of the following:
  1. Suspend or close your Customer Account (either temporarily or permanently);
  2. Impose restrictions on your Customer Account including preventing you from accessing said account or otherwise limiting or withdrawing certain functionality such as banking or wagering;
  3. Require you to complete additional identity verification;
  4. Require you to provide any information necessary for us to conduct any inquiries necessary in order to verify your compliance with the GoldBet Rules (regardless of whether you have previously provided such information) including, for example, requiring you to complete a statutory declaration, provide additional identification information, provide an undertaking regarding future conduct, or provide an authority to verify certain information with your financial institution; or
  5. Cancel, void or reverse any bets or transactions which were completed in contravention of the GoldBet Rules (and, in such an event, any winning funds will be forfeited to, and retained by, GoldBet without any liability on our part).

Dispute Resolution

If you have a dispute or grievance regarding a wager placed, or attempted to be placed, with Goldbet, please contact us via email at [email protected], or contact us via the Live Chat facility on our platform.
We will do our best to resolve any dispute in good faith as soon as practicable after receiving details of your dispute or grievance.
If your Dispute is not resolved to your satisfaction, you can escalate your concern to GWIC by completing the Gambling Dispute Form available here. https://www.gwic.nsw.gov.au/welfare/report-a-concern

Banking

Deposits
1. You are able to fund your Customer Account by the following means:
  1. Credit / Debit Card;
  2. Electronic Funds Transfer;
  3. PayID Deposits; or
  4. Bank Deposit.
2. GoldBet reserves the right to remove or restrict a Customer's access to the abovementioned payment methods for Customers who reside outside of Australia.
3. If you use a credit or debit card to fund your account, we may require that you provide us with a legible copy of the front and back of the relevant card. When sending a copy of the card, the middle 8 digits of the credit card may be redacted for security purposes.
4. Funds used to deposit into your betting account must come from your own bank account, not that of a 3rd party. For compliance and Austrac due diligence GoldBet may request proof of the source of deposited funds.
Withdrawals
1. GoldBet requires that all deposited funds must be turned over at least once before they will be able to be withdrawn. For the avoidance of doubt, winnings from bonus bets are not subject to any turnover requirements.
2. You must have had your identity successfully verified before you are able to withdraw funds from your Customer Account.
Transaction Fees
1. We do not charge our Customers transaction fees in respect of deposits or withdrawals. We note, however, that you may be charged a fee by your financial institution for which it is your responsibility to pay.

Reponsible Gambling

GoldBet does not allow persons under eighteen (18) years of age to open or hold an GoldBet Customer Account. If children have access to the device that you use to access any of our wagering channels, we strongly recommend that you install parental control software to prevent them from gaining access and protect them from harm.
GoldBet does not actively or directly promote its services to individuals under the age of eighteen (18), nor to any Customers or persons who have requested to be removed from mailing or marketing lists or who have self-excluded or requested that their Customer Account be suspended.
We use all reasonable endeavours to help our Customers maintain control of their wagering and to protect vulnerable persons from gambling harm. If you are vulnerable to gambling harm or are having difficulty controlling your wagering, we strongly urge you to utilise the Responsible Gambling tools available on the GoldBet Platform (or by contacting us).
If you are a Customer that has previously permanently self-excluded from GoldBet, you must not subsequently attempt to open another Customer Account. GoldBet makes all reasonable efforts to prevent the creation of duplicate Customer Accounts, however, if you are successful in opening a duplicate Customer Account, you accept full responsibility and liability for your actions and for all activity on each of your Customer Accounts including, without limitation, any wagering losses.

Promotions

GoldBet may, at its absolute discretion, offer and provide promotions from time to time.
The terms and conditions applicable to the offer of promotions by GoldBet are set out in the GoldBet Wagering Rules accessible at https://www.goldbet.com.au/Rules.
By participating in any promotion offered by GoldBet, you agree to be bound by these General Terms and Conditions and the Wagering Rules.

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